Sufficient tooling for ITSM has never been more important. Automation, cloud, real-time collaboration with external stakeholders and governance/compliance demands etc. makes this ITSM tooling so important.
We believe, that we with ITSM360 has developed an ITSM tool which is modern in all aspects. ITSM360 is built on an extremely flexible and recognized platform, but it is built for people which work with knowledge.
Do not follow the mainstream of you are looking for new ITSM tooling. Far too many ITSM projects have failed in reaching the business case, and many because of customization cost and missing ability to adapt to new ways of working. This is why SharePoint has been used for powering other business processes for a long time, and why not consider to fuel IT processes here as well.
Welcome to our ITSM360 pages.
Thomas Bo Nielsen